Digital goods
EngageFlow sells digital downloads and credentials. Once delivery starts, the product cannot be “returned” like a physical item.
When refunds are not available
After we deliver a file, license key, or private order access, the sale is final, including change of mind, duplicate purchase, wrong product selected, or incompatibility with your setup that was disclosed on the product page.
When we will help
Contact us if:
- Payment succeeded but you never received access
- The download or key is defective or empty
- You were charged twice for the same order
- The product page description was materially wrong
We will first try to fix or replace. If we cannot, we will refund the order amount to the original payment method where possible.
How to request help
Email hello@engageflow.media within 7 days of purchase with:
- Order email and order page link (or order ID)
- What went wrong
- Screenshots if useful
Fraudulent chargebacks after successful delivery may lead to revoked access and account blocks.
Chargebacks
Please contact us before opening a dispute with your bank or payment provider. Many issues can be resolved directly.
Operated by EngageFlow — engageflow.media.